Request Advice

Please note that we can only handle advice requests from Bournemouth, Christchurch and Poole residents, unless your query is about immigration, which covers Dorset. If you are not a BCP resident, please contact your local office https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/search-for-your-local-citizens-advice/

Working with You – Online Enquiry Form

Firstly, for advice please call BCP AdviceLine or complete the online enquiry form. Secondly, by completing the enquiry form, you are giving your consent for us to store your information. Thirdly, information you provide to us is covered by the General Data Protection Regulation and Data Protection Act 2018. Also, for details about how your data is protected, please view our Privacy & Cookies section.

Working with You – AdviceLine

Our AdviceLine is open between 10am and 4pm every day from Monday to Friday (except for holiday closures).

BCP AdviceLine: 0808 2787 939

For anything else please see the Contact Us section of the page.

Web-chat – Talk with an Advisor Online.

If you prefer to talk to an advisor online please click here to be taken to an online Advisor.

Our Drop-in services

Community Advice Vehicle

PLEASE NOTE: THE CAVE WILL NOT BE ATTENDING HENRY BROWN OR ST GABRIEL’S CHURCH ON 16/04/2024

Week’s commencing: 
1st April
15th April
29th April
  • Monday – 10am-12pm – St Luke’s Church, Winton, BH3 7LR
  • Monday – 1pm-4pm – St Immanuel’s Church, Southbourne, BH6 3QJ
  • Tuesday 10am-12pm – Henry Brown, West Howe, BH11 8DU
  • Tuesday 1pm-4pm – St. Gabriel’s Church, Turlin Moor, BH16 5BH
  • Wednesday 10am-12pm – Rossmore, Poole, BH12 4HS
  • Wednesday 1pm-4pm – Parkstone Reformed Church, Poole, BH14 0JW
  • Thursday 10am-12pm – Somerford Arc, BH23 3EH
  • Thursday 1pm-4pm – Castlepoint, Bournemouth BH8 9UZ
  • Friday 10am-12pm and 1pm-3:30pm Parkstone United Reformed Church
Week’s commencing: 
8th April
22nd April
  • Monday 10am-12pm – Outreach closed
  • Monday 1pm-4pm St Immanuel’s Church, Southbourne, BH6 3QJ
  • Tuesday 10am-12pm – 10am-12pm – Henry Brown, West Howe, BH11 8DU
  • Tuesday 1pm-4pm – ASDA, West Quay Road, Poole, BH15 1JQ
  • Wednesday 10am-12pm – Kinson Foodbank, Poole, BH10 7LN
  • Wednesday 1pm-4pm – Parkstone Reformed Church, Poole, BH14 0JW
  • Thursday 10am-12pm – Somerford Arc, BH23 3EH
  • Thursday 1pm-4pm – Somerford Youth Centre (Opposite the Food Pantry), BH23 3AH
  • Friday 10am-12pm and 1pm-3:30pm Parkstone United Reformed Church
 
Bournemouth Drop In Service
  • Civic Centre, Town Hall (BH2 6DX)
    Monday – Thursday 10am – 2:30pm (Drop-ins only) 
  • Please arrive before 9 a.m. to register to see an advisor on the day, this is on a first come first served basis.

Christchurch Drop In Service

  • Somerford Arc, 20 Southey Road, BH23 3EH
    Thursdays 10am – 12pm (Drop-ins only)  
  • Christchurch Central Library (BH23 1AW)
    Tuesday-Friday 9:30am – 12:30pm (Drop-ins only)

Poole Drop In Service

  • Poole Central Library (BH15 1QE)
    Monday-Thursday 10:00am – 14:30pm (Drop-ins only)
  • Please arrive before 9 a.m. to register to see an advisor on the day, this is on a first come first served basis.

 Outreach Service

  • Water Lily (BH23 2AW) Every Monday 10:00am-1:30pm 
  • Somerford Arc (BH23 3EH) Every Thursday 10:00am-1:00pm
  • Bourne Hub (BH12 4DY) Every other Wednesday 10:00am-1:00pm
  • Townsend YMCA Children’s Centre (BH8 0LT) Every other Wednesday 9:30am-1:00am
  • Boscombe Engagement Hub (Boscombe Royal Arcade- opposite KFC) Every Tuesday, 10am-2pm.

(Other services will also be at Boscombe Hub such as Job Centre Plus, National Careers Service and more, see digitalskillshub.org.uk for more info)

Working with You – Appointments

Appointments are only available if we are already helping you with an issue or when the Assessor during the initial assessment concludes it is the best way to move you forward with your issue. Additionally, if you are a new client or have a new issue please contact our BCP AdviceLine, email us or come to a drop in session. The vast majority of the issues we help to resolve is done through our drop in sessions without the need for an appointment. Please note that waiting times for appointments can vary from 2-4 weeks, on average over 10 appointments are wasted each week due to no shows and late cancellations.

Of course, if you are offered an appointment and find that you no longer need it please let us know, this can be done by e-mail or by phone. Equally important, if you no longer wish to attend your appointment that you tell us so that another client can be seen in your place.