Citizens Advice Bournemouth Christchurch & Poole

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Telephone

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Web Chat

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Online

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Benefits Calculator

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We are Citizens Advice Bournemouth Christchurch & Poole

[/fusion_title][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”” rule_size=”” rule_color=”” hue=”” saturation=”” lightness=”” alpha=”” user_select=”” awb-switch-editor-focus=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” disable_idd=”no” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” html_attributes=”W10=” width_medium=”” width_small=”” width=”” min_width_medium=”” min_width_small=”” min_width=”” max_width_medium=”” max_width_small=”” max_width=”” margin_top_medium=”” margin_right_medium=”” margin_bottom_medium=”” margin_left_medium=”” margin_top_small=”” margin_right_small=”” margin_bottom_small=”” margin_left_small=”” margin_top=”” margin_right=”” margin_bottom=”30px” margin_left=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” font_size=”” line_height=”” letter_spacing=”” text_transform=”” text_color=”” render_logics=”” logics=”” animation_type=”” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ animation_offset=””]

Sometimes problems happen when we least expect them. Whether it is an unexpected event or an unfair policy, the stress and anxiety of knowing what to do next can be overwhelming. We are here to help our residents and communities overcome issues they encounter, by finding a way forward together. We believe that everyone should be entitled to free, quality advice and help to navigate through tough times, and for people to feel empowered to resolve issues they are facing.

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marquee_mask_edges=”no” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”once” highlight_animation_duration=”1500″ highlight_width=”9″ highlight_smudge_effect=”no” highlight_top_margin=”0″ before_text=”” rotation_text=”” highlight_text=”” after_text=”” awb-switch-editor-focus=”” title_link=”off” link_url=”” link_target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” html_attributes=”W10=” content_align_medium=”” content_align_small=”” content_align=”center” size=”3″ animated_font_size=”” fusion_font_family_title_font=”var(–awb-typography2-font-family)” fusion_font_variant_title_font=”var(–awb-typography2)” font_size=”30px” line_height=”var(–awb-typography2-line-height)” letter_spacing=”var(–awb-typography2-letter-spacing)” text_transform=”var(–awb-typography2-text-transform)” text_color=”var(–awb-color4)” hue=”” saturation=”” lightness=”” alpha=”” animated_text_color=”” highlight_color=”” text_shadow=”no” text_shadow_vertical=”” text_shadow_horizontal=”” text_shadow_blur=”0″ text_shadow_color=”” text_stroke=”no” text_stroke_size=”1″ text_stroke_color=”” text_overflow=”none” margin_top_medium=”” margin_right_medium=”” margin_bottom_medium=”” margin_left_medium=”” margin_top_small=”” margin_right_small=”” margin_bottom_small=”” margin_left_small=”” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” margin_top_mobile=”” margin_bottom_mobile=”” gradient_font=”no” gradient_start_color=”” gradient_end_color=”” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”default” sep_color=”” link_color=”” link_hover_color=”” render_logics=”” animation_type=”” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ animation_offset=”” logics=””]Crisis Resilience Fund[/fusion_title][fusion_text admin_label=”” awb-switch-editor-focus=”” columns=”” column_min_width=”” column_spacing=”” rule_style=”” rule_size=”” rule_color=”” hue=”” saturation=”” lightness=”” alpha=”” user_select=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”center” disable_idd=”no” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” html_attributes=”W10=” width_medium=”” width_small=”” width=”” min_width_medium=”” min_width_small=”” min_width=”” max_width_medium=”” max_width_small=”” max_width=”” margin_top_medium=”” margin_right_medium=”” margin_bottom_medium=”” margin_left_medium=”” margin_top_small=”” margin_right_small=”” margin_bottom_small=”” margin_left_small=”” margin_top=”” margin_right=”” margin_bottom=”30px” margin_left=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” font_size=”” line_height=”” letter_spacing=”” text_transform=”” text_color=”” render_logics=”” logics=”” animation_type=”” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ animation_offset=””]The Crisis Resilience Fund (CRF) is provided by the Government and administered by BCP Council through Citizens Advice BCP and Ridgewater Energy. 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[fusion_highlight color=”” text_color=”#fcbb69″ rounded=”no” class=”” id=””]Campaigns & News[/fusion_highlight]

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“The work you do is absolutely gigantic to people’s lives. You don’t have to keep explaining your situation and re-living the feelings of shame and stigma. I still feel like I have Citizens Advice as a place to go to say, ‘I’m struggling’.”

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“I was feeling completely overwhelmed with financial worries… But with Citizens Advice help finding solutions, I can now pay my bills. My stress levels have reduced, and I feel so much more positive.”

“Your service has been outstanding in every area possible. I wouldn’t be where I am now, saving enough money to cover my bills, without your help.”

“Before I came to see you, I was feeling suicidal. All I was doing was thinking myself into a spiral, problem after problem and I couldn’t find any solutions. I couldn’t make anyone understand what I face every day. I finally feel like someone’s listening to me”

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Our Partners

[/fusion_text][fusion_images order_by=”desc” picture_size=”auto” hover_type=”none” autoplay=”yes” flex_align_items=”center” columns=”5″ column_spacing=”80″ scroll_items=”” show_nav=”no” mouse_scroll=”no” border=”no” lightbox=”no” margin_top=”0″ margin_right=”” margin_bottom=”0″ margin_left=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” caption_style=”off” caption_title_tag=”2″ fusion_font_family_caption_title_font=”” fusion_font_variant_caption_title_font=”” caption_title_size=”” caption_title_line_height=”” caption_title_letter_spacing=”” caption_title_transform=”” caption_title_color=”” hue=”” saturation=”” lightness=”” alpha=”” caption_background_color=”” fusion_font_family_caption_text_font=”” fusion_font_variant_caption_text_font=”” caption_text_size=”” caption_text_line_height=”” caption_text_letter_spacing=”” caption_text_transform=”” caption_text_color=”” caption_border_color=”” caption_overlay_color=”” caption_align_medium=”none” caption_align_small=”none” caption_align=”none” caption_margin_top=”” caption_margin_right=”” caption_margin_bottom=”” caption_margin_left=”” parent_dynamic_content=””][fusion_image image=”https://citizensadvicebcp.org.uk/wp-content/uploads/2024/02/01-bcp.jpg” image_id=”5316″ image_title=”” image_caption=”” link=”https://www.bcpcouncil.gov.uk/” linktarget=”_blank” alt=”BCP Council” /][fusion_image image=”https://citizensadvicebcp.org.uk/wp-content/uploads/2024/02/01-universal.jpg” image_id=”5323″ image_title=”” image_caption=”” link=”https://www.gov.uk/universal-credit” linktarget=”_blank” alt=”Universal Credit” /][fusion_image image=”https://citizensadvicebcp.org.uk/wp-content/uploads/2024/02/01-pensionwise.jpg” image_id=”5321″ image_title=”” image_caption=”” link=”https://www.pensionwise.gov.uk/” linktarget=”_blank” alt=”Pension Wise” /][fusion_image image=”https://citizensadvicebcp.org.uk/wp-content/uploads/2024/02/01-money.jpg” image_id=”5320″ image_title=”” image_caption=”” link=”https://www.moneyadviceservice.org.uk/en” linktarget=”_blank” alt=”Money Advice” /][fusion_image image=”https://citizensadvicebcp.org.uk/wp-content/uploads/2024/02/01-macmillan.jpg” image_id=”5319″ image_title=”” image_caption=”” link=”https://www.macmillan.org.uk/” linktarget=”_blank” alt=”Macmillan” /][fusion_image image=”https://citizensadvicebcp.org.uk/wp-content/uploads/2024/02/01-lottery.jpg” image_id=”5318″ image_title=”” image_caption=”” link=”https://www.tnlcommunityfund.org.uk/” linktarget=”_blank” alt=”Lottery Funded” /][fusion_image image=”https://citizensadvicebcp.org.uk/wp-content/uploads/2024/02/01-dorset.jpg” image_id=”5317″ image_title=”” image_caption=”” link=”https://www.dorsetcouncil.gov.uk/” linktarget=”_blank” alt=”Dorset Council” /][fusion_image image=”https://citizensadvicebcp.org.uk/wp-content/uploads/2024/02/seetec-plus.jpg” image_id=”5580|full” image_title=”” image_caption=”” link=”https://www.seetecpluss.co.uk/” linktarget=”_blank” alt=”Seetec Plus” /][fusion_image image=”https://citizensadvicebcp.org.uk/wp-content/uploads/2024/04/01-jpm.jpg” image_id=”6432|full” image_title=”” image_caption=”” link=”https://www.jpmorgan.com/” linktarget=”_blank” alt=”J P Morgan” /][fusion_image image=”https://citizensadvicebcp.org.uk/wp-content/uploads/2024/04/01-iage.jpg” image_id=”6431|full” image_title=”” image_caption=”” link=”https://www.independentage.org/” linktarget=”_blank” alt=”Independent Age” /][fusion_image image=”https://citizensadvicebcp.org.uk/wp-content/uploads/2024/04/01-c-fund.jpg” image_id=”6430|full” image_title=”” image_caption=”” link=”https://www.tnlcommunityfund.org.uk/” linktarget=”_blank” alt=”Community Funded” /][fusion_image image=”https://citizensadvicebcp.org.uk/wp-content/uploads/2025/04/DWP-logo-300×158.webp” image_id=”7366|medium” image_title=”” image_caption=”” link=”https://www.gov.uk/government/organisations/department-for-work-pensions” linktarget=”_blank” alt=”DWP” 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