About Us – Citizens Advice Bournemouth Christchurch & Poole

Citizens Advice Bournemouth Christchurch & Poole is an independent charity that provides information, education and advice services to help people resolve problems. We are part of a national network of over 250 individual charities that deliver advice across England & Wales overseen by a national framework provided by Citizens Advice.

Our services are delivered from our main sites and from outreaches across the conurbation of Bournemouth, Christchurch and Poole to improve access for all.

Our Approach

First of all, we place our clients at the centre of everything we do. Therefore, we design our services to equip our clients with the knowledge, skills and confidence to take control of their lives by taking informed decisions to address their problems.

Our service offer to clients is comprehensive. The aim of our strategy is to deliver a mix of services that integrate intervention and prevention services. In addition, offering our clients the best opportunity to make informed choices and decisions that will help them solve their problems, sustain their wellbeing and achieve financial independence.

Furthermore, we design our services to help create resilient and sustainable communities, through community empowerment and mobilisation.

Our Aims

We share the over-arching aims, values and principles of Citizens Advice to:

  • Provide the advice people need for the problems they face
  • Improve the policies and practices that improve peoples’ lives

Our Principles and Values

As a member of the Citizens Advice Service, we provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

Additionally, we will always value diversity, promote equality and challenge discrimination.

Citizens Advice commits to equality and diversity and human rights is embedded throughout our business strategy. Citizens Advice aims to:

  • Challenge discrimination through advice
  • Promote equality through advocacy
  • Value diversity through our role as employers, volunteer agency and contractors.

Citizens Advice BCP Annual Impact Report 2022-2023

Please download our Annual Report below for more detailed information about us:

Citizens Advice BCP Charity Accounts 2022-2023

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