Citizens Advice Bournemouth Christchurch & Poole is a progressive and dynamic organisation that prides itself on delivering high quality and diverse range of services. We aim to be innovative and forward looking and are flexible and responsive to client needs.

We believe that an organisation is defined by the people that work for it and to be the best we need to employ the best. We invest in the development of our staff but we also expect the highest levels of performance, a ‘can do’ attitude and a team player.

If you think you can offer us all of the above we would love to hear from you for any opportunities that we have.

Current vacancies at Citizens Advice Bournemouth Christchurch & Poole

Outreach Worker

Fixed term contract until 31st March 2020

15 hours per week               

Salary £19,819 pro rata (£8,034 actual)                             

Based across Bournemouth, Christchurch and Poole

Citizens Advice Bournemouth Christchurch and Poole is currently recruiting an Outreach Worker.

 Role purpose:

The successful candidate will deliver a face-to-face outreach service to clients within the community of the Bournemouth, Christchurch and Poole conurbation. Assessing client’s problems and moving the client forward accordingly.

This is a post that requires an individual who is self motivated and able to work at an outreach site with remote supervision and support whilst delivering the service.

You will have advice and guidance experience, ideally in a Citizens Advice or similar environment. You must be an excellent communicator and able to work with a wide range of people. A flexible approach to working and the ability to prioritise your work are also essential.

The closing date for receipt of applications:  18th October 2019

If you would like further information about this role, please use our enquiry form at the bottom of this page. 

Macmillan Cancer Support Welfare Benefits Caseworker

Hours: 37 hours per week

Salary: £22,998

Annual Leave: 25 days + Bank Holidays

Citizens Advice Bournemouth Christchurch and Poole (CABCP) provide advice and information services to over 13,000 people every year with almost 30,000 different questions.  This is done through a cohort of paid staff, and a team of 80+ volunteers.  All of our volunteers are fully trained and supported before they start delivering advice services to the community.

The purpose of this role is to provide a comprehensive and specialist welfare benefits advice (WBA) and casework service to patients (and their families and carers) under the care of the Macmillan Cancer Support.

We are currently looking to recruit a Welfare Benefits Caseworker to join the team to deliver benefits advice to cancer patients, their families and carers under Macmillan Cancer Support at the Royal Bournemouth Hospital and Wessex Cancer Trust outreach locations.

You will provide a comprehensive, holistic welfare benefits advice service to clients referred to the project through agreed referral routes. This will be via home visits, office appointments, outreaches, telephone and email. The post requires you to undertake casework on behalf of the client and represent them when necessary.

We are looking for a candidate with up to date benefits advice experience obtained over a minimum period of two years. Experience of working with those with difficult physical and emotional needs. You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to complete accurate benefit calculations. You will also have oral and written communication skills for the purpose of liaising and reporting. You will manage complex casework and liaise with statutory and non-statutory bodies.

The post holder will be required to operate with minimal supervision whilst delivering the service remotely and provide feedback and support to the Benefits Team Leader.

We want people who are passionate about giving an effective service to those most in need. You will need to demonstrate that you can engage skilfully with clients who are vulnerable and distressed. The success of this contract is measured against financial gains for the clients and the ability to work under pressure will be required.

If you would like further information please contact Dan Stannard, Head of Training Development and HR on

Closing Date – Friday 25th October 9am

Interviews – TBC


We are looking for Trustees who have a particular knowledge of, and experience in either Human Resources, IT or Corporate Social Responsibility.

If you would like to apply as a Trustee, please apply here

Citizens Advice Bournemouth Christchurch & Poole is an equal opportunity employer. If you are interested in any of the following roles, we would love to hear from you:

  • Social Policy (Research & Campaigns)
  • Administration
  • Reception
  • Volunteer Coordination
  • Marketing
  • Fundraising
  • Trustee

Click here to browse volunteer roles within Citizens Advice Bournemouth Christchurch & Poole.

You can also find other job opportunities with Citizens Advice nationally and other bureaus through the Citizens Advice website.

All vacancies will be advertised here as and when available.

To request an application pack, please fill in the enquiry form below.

To enquire about a paid position, please leave your details here and we will be in touch.
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