Citizens Advice Bournemouth Christchurch & Poole is a progressive and dynamic organisation that prides itself on delivering high quality and diverse range of services. We aim to be innovative and forward looking and are flexible and responsive to client needs.

We believe that an organisation is defined by the people that work for it and to be the best we need to employ the best. We invest in the development of our staff but we also expect the highest levels of performance, a ‘can do’ attitude and a team player.

If you think you can offer us all of the above we would love to hear from you for any opportunities that we have.

Welfare Benefits Adviser for Macmillan Caring Locally

  • 18 hours per week
  • Salary – £9,460 – £10,252 (dependent on experience)
  • Annual Leave – 12 days + Bank Holidays

About the role.

This is a role where you can make a difference. If you have experience of welfare benefits advice and dealing with complex or crisis situations, this is a brilliant opportunity to work with a respected local charity as an adviser.  
You will be responsible for the delivery of a high quality welfare benefits advice service for patients and their families under the care of the Macmillan Unit. You will provide comprehensive advice, extensive casework and advocacy concerning welfare benefits. This will involve visiting patients in their homes, telephone calls and emails. You will be part of the multi-disciplinary Macmillan Unit team and spend time at the Unit each week whilst being based at Citizens Advice Bournemouth Christchurch and Poole.

If you would like further information please contact:

Closing Date – January 22nd 2021

Interviews – To be arranged

Family Caseworker. 

  • Salary: £16,654 (scale 21)
  • 30 hours per week
  • Holiday: 20 days + Bank Holidays per annum 

About the role.

Citizens Advice Bournemouth Christchurch and Poole are currently recruiting for a Family caseworker.

Based in Bournemouth and working across Dorset and South Somerset, including providing support at Bournemouth and Yeovil court, the Family Caseworker will support the development and implementation of the Access to Justice Foundation Legal Support to Litigants in Person (LSLIP) project. This service is a 21-month project funded by the Access to Justice Foundation, led by Citizens Advice Central Dorset. The project is a partnership between Local Citizens Advice in Dorset including Citizens Advice Bournemouth Christchurch and Poole, Citizens Advice South Somerset, Dorset Race Equality Council (DREC), Shelter Dorset and Shelter Bristol.

Full training will be provided.

An application pack can be requested by contacting :

Closing date for applications is 9am on 22nd January 2021


We are looking for Trustees who have a particular knowledge of, and experience in either Human Resources, IT or Corporate Social Responsibility.If you would like to apply as a Trustee, please apply here. We are also looking for someone to become the Chair of our Trustees.  If you think this could be for you, please check out the specification below:-Chair of Trustees Specification

Click here to browse volunteer roles within Citizens Advice Bournemouth Christchurch & Poole.You can also find other job opportunities with Citizens Advice nationally and other bureaus through the Citizens Advice website.All vacancies will be advertised here as and when available.

To request an application pack, please fill in the enquiry form below.

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