Citizens Advice Bournemouth Christchurch & Poole is a progressive and dynamic organisation that prides itself on delivering high quality and diverse range of services. We aim to be innovative and forward looking and are flexible and responsive to client needs.
We believe that an organisation is defined by the people that work for it and to be the best we need to employ the best. We invest in the development of our staff but we also expect the highest levels of performance, a ‘can do’ attitude and a team player.
Paid Roles
Support Assistant / Caseworker
Salary: £14,024.40
Hours: 22.5 hours per week (initial 1 year fixed term contract)
Holiday: 15 days + Bank Holidays
Citizens Advice Bournemouth Christchurch and Poole (CABCP) provides advice and information services to over 16,000 people every year with almost 47,000 different issues. This is done through a cohort of paid staff, and a team of 90+ volunteers.
Role Purpose
To provide administrative support to the CABCP Macmillan Team and specialist welfare benefits advice (WBA) to patients (and their families and carers) under the care of the Macmillan Cancer Support.
The successful candidate will be able to work well without supervision, while having a high work ethic and will deliver high-quality advice which is representative of the quality standards at CABCP.
Applicants need to be computer-literate. You must be confident in working to quality and performance targets. Good communication skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. Recent experience of providing welfare benefits advice and casework is desirable but not essential, as full training will be given.
To apply for this role, please complete and return the attached application form by the closing date below.
Closing Date: 9am on the 13th March 2024
Support Assistant/Caseworker – Job Pack
Staff Application Form – Support Assistant/Caseworker
Immigration Specialist Caseworkers
(2x roles available)
Salary: £27,184 per annum
Hours: Full Time – 37 hours per week
(initially 1 year fixed term contract – Part time hours considered)
Holidays: 25 days + Bank Holidays
Citizens Advice BCP are in receipt of funding from The National Lottery Community Fund to set up and run a 3 year project to train two Immigration Caseworkers to OISC Level 2.
The project will build on our existing provision to enable us to provide better help for residents experiencing problems with their immigration status. Immigration advice is regulated by the Office of Immigration Services Commissioner (OISC) and split into 3 levels – from basic advice at level 1 to the highest grade of advice at level 3. All Citizens Advice services are allowed to provide advice at level 1. However; in practice; immigration advice at all levels is complex and requires rigorous training and expertise. Training in immigration requires time, commitment, and supervision from a higher-level Immigration Adviser, which will be provided through this project.
Role Purpose
In conjunction with the OISC training; our Immigration Caseworkers will be expected to directly support clients to understand their rights and options and administer casework provision on their behalf throughout the project.
To apply for this role, please complete and return the attached application form by the closing date below.
Closing Date: 9am on the 13th March 2024
Immigration Specialist Caseworker – Job Pack
Staff Application Form – Immigration Caseworker
Volunteer Roles
Click here to browse volunteer roles within Citizens Advice Bournemouth Christchurch & Poole. You can also find other job opportunities with Citizens Advice nationally and other bureaus through the Citizens Advice website. All vacancies will be advertised here as and when available.
If you want to chat about any vacancies, you can contact Dan Stannard by emailing: dan.stannard@citizensadvicebcp.org.uk
To request an application pack, please fill in the enquiry form below.
To enquire about a paid position, please leave your details here and we will be in touch.