COVID-19 has impacted negatively on many people who are struggling financially as a result.

If you are struggling to pay for the cost of energy in your home (heating, cooking, lighting), water bills (including sewerage) then a range of support is available. Citizens Advice Bournemouth Christchurch and Poole are working with BCP Council to provide help with affording utility bills and keeping warm this winter.

Our team is here to offer free and friendly guidance. They will not judge you. They are here to understand your individual circumstances and help you to get the right support.

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For support, call us on 01202 081732 (Monday – Friday, 10am – 4pm).

We are currently experiencing extremely high demand for this service. If your call cannot be answered, please leave your name and contact details when prompted or complete the online enquiry form below. This support line is specifically for help with winter warmth, if you require general advice, please call our Adviceline on 0800 144 8848.

Whilst we aim to respond to all enquiries within 3 working days, our current response time may take up to 5 working days.

During the festive period, Citizens Advice will be closed from the 24th December 2020 through to the 4th January 2021. All enquiries made during this period will be responded to after 4th January 2021. Your patience is appreciated.