Please note all of our services will but shut for the Easter break: Thursday 28th March (5pm onwards) – Tuesday 2nd April (9am).


The emails will be closed Wednesday 27th from 4pm onwards to make we catch up on all urgent quries before the break, however the telephone and outreach services should be available as normal on Thursday 28th March – details shown at the bottom of this page (please scroll down).

 

Have you had a look at the National Citizens Advice website for help?

National Citizens Advice website

National Adviceline: 0800 144 8848 (9am to 5pm, Monday to Friday)

Citizens Advice – ‘Contact Us’ page

Other Helplines:

(Universal Credit) Help to Claim: 0800 144 8 444 (8am to 6pm, Monday to Friday) 

Debt Helpline: 0800 240 4420 (9am to 5pm, Monday to Friday)

Consumer Helpline: 0808 223 1133 (Monday to Friday, 9am to 5pm)

Please note our Advisers will use our public website as well as other trusted and verified websites to provide information and guidance on your issue.

Working with You – Online Enquiries

Please call our BCP AdviceLine or get advice by webchat or email to contact an Advisor through the main Citizens Advice website. By completing the ‘get advice by email’ form, you are giving your consent for us to store your information. The information you provide to us is covered by the General Data Protection Regulation and Data Protection Act 2018. For details about how your data is protected, please view our Privacy & Cookies section.

Working with You – AdviceLine

Our AdviceLine is open between 10am and 4pm every day from Monday to Friday (except for holiday closures).

BCP AdviceLine: 0808 2787 939

For anything else please see the Contact Us section of the page.

Web-chat – Talk with an Advisor Online

If you prefer to talk to an Adviser online please click here to be taken to an online Adviser (usually available between 9am and 5pm, Monday to Friday).

Community Advice Vehicle

Week commencing 1st April:
  • Monday – 10am-12pm – St Luke’s Church, Winton, BH3 7LR
  • Monday – 1pm-4pm – St Immanuel’s Church, Southbourne, BH6 3QJ
  • Tuesday 10am-12pm – Henry Brown, West Howe, BH11 8DU
  • Tuesday 1pm-4pm – St. Gabriel’s Church, Turlin Moor, BH16 5BH
  • Wednesday 10am-12pm – Rossmore, Poole, BH12 4HS
  • Wednesday 1pm-4pm – outreach closed
  • Thursday 10am-12pm – Somerford Arc, BH23 3EH
  • Thursday 1pm-4pm – Castlepoint, Bournemouth BH8 9UZ
  • Friday 10am-12pm and 1pm-3:30pm Parkstone United Reformed Church

Week commencing 8th April: 

  • Monday 10am-12pm – outreach closed
  • Monday 1pm-4pm – St Immanuel’s Church, Southbourne, BH6 3QJ
  • Tuesday 10am-12pm – ASDA, West Quay Road, Poole, BH15 1JQ
  • Tuesday 1pm-4pm – Alderney Hospital, BH12 4NB
  • Wednesday 10am-12pm – St James Church, Jimmy’s Foodbank, Poole, BH15 1JN
  • Wednesday 1pm-4pm – outreach closed
  • Thursday 10am-12pm – Somerford Arc, BH23 3EH
  • Thursday 1pm-4pm – Somerford Youth Centre (Opposite the Food Pantry), BH23 3AH
  • Friday 10am-12pm and 1pm-3:30pm Parkstone United Reformed Church
We would appreciate anybody requiring our help to contact us through our mobile outreach service, email or AdviceLine.  You can check out our Twitter or Facebook page for any updates.

Our Drop-in Services

Bournemouth Drop In Service
  • Civic Centre, Town Hall (BH2 6DX)
    Monday – Thursday 10am – 2:30pm (Drop-ins only) 
  • Please arrive before 9 a.m. to register to see an advisor on the day, this is on a first come first served basis.

Christchurch Drop In Service

  • Somerford Arc, 20 Southey Road, BH23 3EH
    Thursdays 10am – 12pm (Drop-ins only)  
  • Christchurch Central Library (BH23 1AW) 
    Fridays 9:30am – 12:30pm (Drop-ins only)

Poole Drop In Service

  • Poole Central Library (BH15 1QE)
    Monday-Thursday 10:00am – 14:30pm (Drop-ins only)
  • Please arrive before 9 a.m. to register to see an advisor on the day, this is on a first come first served basis.

 Outreach Service

  • Water Lily (BH23 2AW) Every Monday 10:00am-1:30pm 
  • Somerford Arc (BH23 3EH) Every Thursday 10:00am-1:00pm
  • Bourne Hub (BH12 4DY) Every other Wednesday 10:00am-1:00pm
  • Townsend YMCA Children’s Centre (BH8 0LT) Every other Wednesday 9:30am-1:00am
  • Boscombe Engagement Hub (Boscombe Royal Arcade- opposite KFC) Every Tuesday, 1pm to 4pm.

Working with You – Appointments

Appointments are only available if we are already helping you with an issue or when the Assessor during the initial assessment concludes it is the best way to move you forward with your issue. Additionally, if you are a new client or have a new issue please contact our BCP AdviceLine, email us or come to a drop in session. The vast majority of the issues we help to resolve is done through our drop in sessions without the need for an appointment. Please note that waiting times for appointments can vary from 2-4 weeks, on average over 10 appointments are wasted each week due to no shows and late cancellations.

If you are offered an appointment and find that you no longer need it, please let us know; this can be done by e-mail (reception@citizensadvicebcp.org.uk) or by phone. Equally important, if you no longer wish to attend your appointment, please tell us so that another client can be seen in your place. Please do not email our Reception Team for advice matters.