The charity will not be operating from midday on the 24th December until 10am on the 4th January. Due to service closures over Christmas, we will not be taking phone calls or accepting referrals through our Request Advice form during this time.

Have you had a look at the National Citizens Advice website for help?

National Citizens Advice website

National Adviceline: 0800 144 8848 (9am to 5pm, Monday to Friday)

Citizens Advice – ‘Contact Us’ page

Other Helplines:

Help to Claim: 0800 144 8 444 (8am to 6pm, Monday to Friday) 

Debt Helpline: 0800 240 4420 (9am to 5pm, Monday to Friday)

Consumer Helpline: 0808 223 1133 (Monday to Friday, 9am to 5pm)

Please note our Advisers will use our public website as well as other trusted and verified websites to provide information and guidance on your issue.

Working with You – Online Enquiries

Please call our BCP AdviceLine or get advice by webchat or email to contact an Advisor through the main Citizens Advice website. By completing the ‘get advice by email’ form, you are giving your consent for us to store your information. The information you provide to us is covered by the General Data Protection Regulation and Data Protection Act 2018. For details about how your data is protected, please view our Privacy & Cookies section.

Working with You – AdviceLine

Our AdviceLine is open between 10am and 4pm every day from Monday to Friday (except for holiday closures).

BCP AdviceLine: 0808 2787 939

For anything else please see the Contact Us section of the page.

Web-chat – Talk with an Advisor Online

If you prefer to talk to an Adviser online please click here to be taken to an online Adviser (usually available between 9am and 5pm, Monday to Friday).

Community Advice Vehicle

Monday – St Luke’s Church, 10am-4pm

Monday PM – St Immanuel’s Church 1pm-4pm

Tuesday AM – ASDA car park, West Quay Road, Poole, 10am-12pm

Tuesday PM – St Gabriel’s Church, Turlin Moor, 1pm-4pm

Wednesday AM– Rossmore Library, 10am-12pm

Wednesday PM – Parkstone United Reformed Church, 1pm-4pm

Thursday AM – Somerford Arc, 10am-12pm

Thursday PM -Somerford Youth Centre, 1pm-4pm

Friday – Parkstone United Reformed Church, 10am-12pm and 1pm-3:30pm

We would appreciate anybody requiring our help to contact us through our mobile outreach service, email or AdviceLine.  You can check out our Twitter or Facebook page for any updates.

Our Drop-in Services

Bournemouth

  • The West Wing, Town Hall(BH2 6DX)
    Monday – Friday 10am – 3.30pm (Temporarily postponed)                                            

Christchurch

  • Christchurch Central Library (BH23 1AW)
    Wednesdays 9:30am – 12:30pm (Temporarily postponed) 

Poole

  • Poole Central Library (BH15 1QE) 
    Mondays to Friday 9:30am – 12:30pm (Temporarily postponed) 

Working with You – Appointments

Appointments are only available if we are already helping you with an issue or when the Assessor during the initial assessment concludes it is the best way to move you forward with your issue. Additionally, if you are a new client or have a new issue please contact our BCP AdviceLine, email us or come to a drop in session. The vast majority of the issues we help to resolve is done through our drop in sessions without the need for an appointment. Please note that waiting times for appointments can vary from 2-4 weeks, on average over 10 appointments are wasted each week due to no shows and late cancellations.

If you are offered an appointment and find that you no longer need it, please let us know; this can be done by e-mail (reception@citizensadvicebcp.org.uk) or by phone. Equally important, if you no longer wish to attend your appointment, please tell us so that another client can be seen in your place.