Office Closed 21st January
Our office will be closed for a staff training day on the 21st January. If you have an issue, please take a look at the Citizens Advice main website where there is a whole host [...]
Night Time Economy to Raise Awareness Around Hate Crime Support
Citizens Advice Bournemouth Christchurch and Poole (BCP) have been funded by the Dorset Police Crime Commissioners Office to work with Night Time Economy – Black, Asian, and minority ethnic (BAME) staff to raise awareness around [...]
Subscription Trap Scams
Subscription traps take place when you sign up online or on the phone for free or low-cost trials of products, only to find that you have been unwittingly locked into costly repeat payments. Typically, these [...]
Councils Receive 50p From Every £1 Clients Pay to Bailiffs Recovering Council Tax Arrears
Council tax debt is common — Across England 2.2 million households are behind on their payments. It is the most common debt problem Citizens Advice helps people with, impacting 86,000 clients in England last year. [...]
Closure Notice
Poole Foodbank at Longfleet United Reformed Church will be closed on Thursday 12th December, as the building will be used for the purposes of the general election.
Warmer Homes, Lower Bills
Healthy Homes Dorset helps people live in warmer, healthier homes with lower heating bills. Everyone can get free, impartial advice on how to keep your home warmer for less. They can find out if there [...]
Thousands of Customers Report Being Ripped Off on Online Marketplaces
More than 13,000 problems with purchases in England and Wales on online marketplaces were reported to the Citizens Advice consumer service last year. Online marketplaces - websites where traders and private individuals list and sell [...]
Know Your Online Marketplace Rights
With Christmas around the corner make sure you know your rights when buying from individuals online Online marketplaces – websites where traders and private individuals list and sell products - can be a great place [...]