This privacy policy sets out how Citizens Advice Bournemouth & Poole uses and protects any information that you give Citizens Advice Bournemouth & Poole when you use this website.

Citizens Advice Bournemouth & Poole is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Citizens Advice Bournemouth & Poole may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st July 2012

What we collect

We may collect the following information:

  • name and employment details.
  • contact information including postal and email address.
  • details about your ethnic origin.
  • other information relevant to which will allow us to maintain a record of your case.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To maintain a record of your case.
  • To reserve or book attendance to our events and activities.
  • To register your interest in becoming a volunteer.

In order to help you we need to maintain a record of your case, which may contain sensitive personal data, The law says we must get your consent to do this.  Everything you tell us will be treated confidentially. If you do not wish your information to be stored we will record your case as anonymous; this will mean if you come back to us for further help, we will be unable to locate your information.

Sensitive personal data is defined as information relating to any of the following: racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sexuality or sex life, offences and/or convictions.