We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.

One of our greatest strengths is the flexibility to deal with most issues people come to us with – like unmanaged debt, consumer issues and negotiating changes to benefits eligibility.

We’re here to help everyone who needs support. This includes some of those most in need – the clients we help locally are five times as likely to live on a low income than an average member of the England and Wales population.

Through our daily interaction with clients, we have a credible understanding of local needs. We use this insight to tailor our services and improve policies and practices locally such as working with BU to look at student housing and issues surrounding student lets.

We provide advice in locations that matter most, such as at a local homeless project and libraries.

Putting our clients’ needs at the heart of decision-making means we also work in partnership, making it easier for clients to access relevant services.

Take a look at our Impact Report to have a look at how many people we help and how we help them.