Have you had a look at the National Citizens Advice website for help
Please note our advisers will use our public website as well as other trusted and verified websites to provide information and guidance on your issue.
Due to a high demand for these services, please check our public website before emailing or calling Adviceline.
We are experiencing an increase in email requests and are currently at a 2 working day response time. If the matter is urgent please view the information on The National Citizens Advice Website call our Adviceline or attend one of our face to face sessions as detailed below.
Working with You – Online Enquiry Form
Firstly, for advice please call BCP AdviceLine or complete the online enquiry form. Secondly, by completing the enquiry form, you are giving your consent for us to store your information. Thirdly, information you provide to us is covered by the General Data Protection Regulation and Data Protection Act 2018. Also, for details about how your data is protected, please view our Privacy & Cookies section.
Working with You – AdviceLine
Our AdviceLine is open between 10am and 4pm every day from Monday to Friday.
BCP AdviceLine: 03444 111 444
For anything else please see the Contact Us section of the page.
Working with You – Drop-in Services
Our drop in sessions allow you to speak with an adviser face to face.
Our largest drop in service is at our Bournemouth Town Hall Office in the West Wing of the Bournemouth Town Hall in the Town Centre, opposite the Gardens.
Our doors are open Monday to Friday from 9:45am to 3:30pm (but please note that our drop-in service is from 10am with last clients being seen from 2:30pm).
You will be greeted by our Reception Team who will ask for some information from you and then you will be assessed by an assessor and she or he will then let you know the best way we will work with you.
That could be in any of the following ways:
- Information during initial assessment
- Signpost to a different organisation
- Generalist or Specialist adviser appointment
Due to recent events, for the safety of the public, our staff and volunteers, we have postponed all our face-to-face advice. We apologise for any inconvenience this may cause. We would appreciate anybody requiring our help to contact us through our online ‘Request Advice’ form or phone our Adviceline. You can check out our Twitter page for any outreach updates.
Our Drop-in services
- The West Wing, Town Hall, (BH2 6DX)
Monday – Friday 10am – 3.30pm (Temporarily postponed)
- Christchurch Central Library (BH23 1AW)
Wednesdays 9:30am – 12:30pm (Temporarily postponed)
- Poole Central Library (BH15 1QE)
Mondays to Friday 9:30am – 12:30pm (Temporarily postponed)
Working with You – Appointments
Appointments are only available if we are already helping you with an issue or when the assessor during the initial assessment concludes it is the best way to move you forward with your issue. Additionally, if you are a new client or have a new issue please contact our BCP AdviceLine, email us or come to a drop in session. The vast majority of the issues we help to resolve is done through our drop in sessions without the need for an appointment. Please note wait times for appointments can vary from 2-4 weeks, on average over 10 appointments are wasted each week due to no shows and late cancellations.
Of course, if you are offered an appointment and find that you no longer need it please let us know, this can be done by e-mail or by phone. Equally important, if you no longer wish to attend your appointment that you tell us so that another client can be seen in your place.