Due to high demand through our Request Advice form, please be aware there may be a delay in our response time.
Have you had a look at the National Citizens Advice website for help?
Please note our advisers will use our public website as well as other trusted and verified websites to provide information and guidance on your issue.
Working with You – Online Enquiry Form
Firstly, for advice please call BCP AdviceLine or complete the online enquiry form. Secondly, by completing the enquiry form, you are giving your consent for us to store your information. Thirdly, information you provide to us is covered by the General Data Protection Regulation and Data Protection Act 2018. Also, for details about how your data is protected, please view our Privacy & Cookies section.
Working with You – AdviceLine
Our AdviceLine is open between 10am and 4pm every day from Monday to Friday (except for holiday closures).
BCP AdviceLine: 0808 2787 939
For anything else please see the Contact Us section of the page.
Web-chat – Talk with an Advisor Online.
If you prefer to talk to an advisor online please click here to be taken to an online Advisor.
Our Drop-in services
Community Advice Vehicle
Monday 10am-12pm – St Luke’s Church
Monday 1pm-4pm – St Immanuel’s Church
Tuesday 10am-12pm – Henry Brown Youth Centre, West Howe (temporarily)
Tuesday 1pm-4pm – St Gabriel’s Church, Turlin Moor
Wednesday 10am-12pm – Rossmore Library
Wednesday 1pm-4pm – Parkstone United Reformed Church
Thursday 10am-12pm – Somerford Arc
Alternate Thursdays 1pm-4pm:
Somerford Youth Centre – 20th January, 3rd February, 17th February, 3rd March
Castlepoint Shopping Centre – 13th January, 27th January, 10th February, 24th February
Friday 10am-3:30pm (closed between 12pm and 1pm) – Parkstone United Reformed Church
Please visit the CAVe page for updates: citizensadvicebcp.org.uk/cav/
Bournemouth Outreach Hub
- The West Wing, Town Hall, (BH2 6DX)
Monday – Friday 10am – 3.30pm (Drop-ins temporarily postponed – by appointment only)
Christchurch Outreach Hub
- Christchurch Central Library (BH23 1AW)
Wednesdays 9:30am – 12:30pm (Drop-ins temporarily postponed)
Poole Outreach Hub
- Poole Central Library (BH15 1QE)
Mondays to Friday 9:30am – 12:30pm (Drop-ins temporarily postponed)
Working with You – Appointments
Appointments are only available if we are already helping you with an issue or when the Assessor during the initial assessment concludes it is the best way to move you forward with your issue. Additionally, if you are a new client or have a new issue please contact our BCP AdviceLine, email us or come to a drop in session. The vast majority of the issues we help to resolve is done through our drop in sessions without the need for an appointment. Please note that waiting times for appointments can vary from 2-4 weeks, on average over 10 appointments are wasted each week due to no shows and late cancellations.
Of course, if you are offered an appointment and find that you no longer need it please let us know, this can be done by e-mail or by phone. Equally important, if you no longer wish to attend your appointment that you tell us so that another client can be seen in your place.