Have you had a look at the National Citizens Advice website for help?

Please note our advisers will use our public website as well as other trusted and verified websites to provide information and guidance on your issue.

We are currently experiencing extremely high demand for our services. If your enquiry is urgent, please review information on The National Citizens Advice Website or call our AdviceLine.

Request Advice

Working with You – Online Enquiry Form

Firstly, for advice please call BCP AdviceLine or complete the online enquiry form. Secondly, by completing the enquiry form, you are giving your consent for us to store your information. Thirdly, information you provide to us is covered by the General Data Protection Regulation and Data Protection Act 2018. Also, for details about how your data is protected, please view our Privacy & Cookies section.

Working with You – AdviceLine

Our AdviceLine is open between 10am and 4pm every day from Monday to Friday (except for holiday closures).

BCP AdviceLine: 0808 2787 939

For anything else please see the Contact Us section of the page.

Web-chat – Talk with an Advisor Online.

If you prefer to talk to an advisor online please click here to be taken to an online Advisor.

Let’s Talk Smart Meters – AdviceLine, Email and Face-To-Face

Our Smart Meter AdviceLine is open between 10am and 4pm Monday to Friday: 01202 817982

You can also email our Smart Meter Team at: smartmeters@citizensadvicebcp.org.uk

Until the end of November our Smart Meter Advisers will be out in the Community Advice Vehicle for you to speak to in person.

For more information about smart meters, please visit our Smart Meters Page.

Our Drop-in services

Community Advice Vehicle

Monday AM – St Luke’s Church 9am-12pm

Monday PM – St Immanuel’s Church 1pm-4pm

Tuesday AM – ASDA car park, West Quay Road, Poole, 10am-12pm

Tuesday PM – St Gabriel’s Church, Turlin Moor, 1pm-4pm

Wednesday AM– Rossmore Library, 10am-12pm

Wednesday PM – Parkstone United Reformed Church, 1pm-4pm

Thursday AM – Somerford Arc, 10am-12pm

Thursday PM -Somerford Youth Centre, 1pm-4pm

Friday – Parkstone United Reformed Church, 10am-3:30pm

Bournemouth Outreach Hub

  • The West Wing, Town Hall, (BH2 6DX)
    Monday – Friday 10am – 3.30pm (Temporarily postponed)                                            

Christchurch Outreach Hub

  • Christchurch Central Library (BH23 1AW)
    Wednesdays 9:30am – 12:30pm (Temporarily postponed) 

Poole Outreach Hub

  • Poole Central Library (BH15 1QE) 
    Mondays to Friday 9:30am – 12:30pm (Temporarily postponed) 

Working with You – Appointments

Appointments are only available if we are already helping you with an issue or when the Assessor during the initial assessment concludes it is the best way to move you forward with your issue. Additionally, if you are a new client or have a new issue please contact our BCP AdviceLine, email us or come to a drop in session. The vast majority of the issues we help to resolve is done through our drop in sessions without the need for an appointment. Please note that waiting times for appointments can vary from 2-4 weeks, on average over 10 appointments are wasted each week due to no shows and late cancellations.

Of course, if you are offered an appointment and find that you no longer need it please let us know, this can be done by e-mail or by phone. Equally important, if you no longer wish to attend your appointment that you tell us so that another client can be seen in your place.