Have you had a look at the National Citizens Advice website for help

Please note our advisers will use our public website as well as other trusted and verified websites to provide information and guidance on your issue.

Due to a high demand for these services, please check our public website before emailing or calling Adviceline.

We are currently experiencing some technical difficulties with our Email Advice service, please view the information on The Citizens Advice Website call our Adviceline or attend one of our face to face sessions as detailed below.

Get Advice

Request Advice

Working with You – Online Enquiry Form

Firstly, for advice please call BCP AdviceLine or complete the online enquiry form. Secondly, by completing the enquiry form, you are giving your consent for us to store your information. Thirdly, information you provide to us is covered by the General Data Protection Regulation and Data Protection Act 2018. Also, for details about how your data is protected, please view our Privacy & Cookies section.

Working with You – AdviceLine

Our AdviceLine is open between 10am and 4pm every day from Monday to Friday.

BCP AdviceLine: 03444 111 444

For anything else please see the Contact Us section of the page.

Our Adviceline Service will be closed from 12pm Tuesday 24th December until 10am Thursday 2nd January.

Working with You – Drop-in Services

We invite you to come along to one of drop in sessions across the conurbation where you can speak with an adviser face to face.

Our largest drop in service is at our Bournemouth Town Hall Office in the West Wing of the Bournemouth Town Hall in the Town Centre, opposite the Gardens.

Our doors are open Monday to Friday from 9:45am to 3:30pm (but please note that our drop-in service is from 10am with last clients being seen from 2:30pm).

You will be greeted by our Reception Team who will ask for some information from you and then you will be assessed by an assessor and she or he will then let you know the best way we will work with you.

That could be in any of the following ways:

  • Information during initial assessment
  • Signpost to a different organisation
  • Generalist or Specialist adviser appointment

Please check our Twitter page for any outreach updates or closures.

Our Drop-in services

Bournemouth Outreach

  • The West Wing, Town Hall, (BH2 6DX)
    Monday – Friday 10am – 3.30pm
  • Townsend Community Centre (BH8 OLT)
    Mondays 9:30am – 12:30pm
  • Southbourne Library (BH5 2HY)
    Mondays 2pm – 5pm
  • Salvation Army, Winton (BH9 1JY)
    Tuesdays 1pm – 4pm
  • West Howe Library (BH11 8DS)
    Tuesdays 9:30am – 1pm
  • Boscombe Library (BH5 1BY)
    Thursdays 9:30am – 1pm
  • Kinson Library (BH11 9AW)
    Thursdays 9:30am – 1pm                                                

Christchurch Outreach

  • Waterlily Project at Baileys Café (BH23 2AW)
    Mondays 10:30am – 12:30pm
  • Burton United Reform Church (BH23 7JN)
    Tuesdays 9:30am – 11:30am
  • Christchurch Central Library (BH23 1AW)
    Wednesdays 9:30am – 12:30pm
  • The Somerford Arc (BH23 3EH)
    Wednesdays 9am – 12pm
  • Highcliffe Library (BH23 5HN)
    Thursdays 9am – 12pm
  • Hall on the Hill (St Catherine’s) (BH23 2RR)
    Thursdays 1pm – 2:30pm
  • Somerford Food Pantry (BH23 3AH)                                            Thursdays 3pm – 5pm

Poole Outreach

  • Hamworthy Library (BH15 4BG) 
    Mondays 9:30am – 1pm
  • Hamworthy & Turlin Moor Children’s Centre (BH16 5AH) 
    Mondays 1:30pm – 3:30pm – Term time only
  • Canford Heath Library (BH17 8UE)
    Tuesdays 2pm – 5pm
  • Broadstone Library (BH18 8EQ)
    Tuesdays 9:30am – 1pm
  • Rossmore Library (BH12 4HS) 
    Wednesdays 10am – 12pm
  • Poole Central Library (BH15 1QE) 
    Mondays to Friday 9:30am – 12:30pm

Working with You – Appointments

Appointments are only available if we are already helping you with an issue or when the assessor during the initial assessment concludes it is the best way to move you forward with your issue. Additionally, if you are a new client or have a new issue please contact our BCP AdviceLine, email us or come to a drop in session. The vast majority of the issues we help to resolve is done through our drop in sessions without the need for an appointment. Please note wait times for appointments can vary from 2-4 weeks, on average over 10 appointments are wasted each week due to no shows and late cancellations.

Of course, if you are offered an appointment and find that you no longer need it please let us know, this can be done by e-mail or by phone. Equally important, if you no longer wish to attend your appointment that you tell us so that another client can be seen in your place.