Dorset Wide EU Settlement Scheme Project

Welcome to the Dorset wide EU Settlement Scheme homepage. The aim of the project is provide practical help and support to vulnerable EU citizens applying for ‘Settled’ or ‘Pre-settled’ status under the new EU Settlement Scheme. The project is funded by the Home Office, who have put £9m of grant funding in place for organisations, such as ourselves, in order to reach and support vulnerable and at-risk people.  

Providing Support for Vulnerable EU Citizens to Apply to the EU Settlement Scheme:-

Adviceline: 0800 144 8848



If you are an EU citizen and would like to book an EUSS appointment in December please contact us by text or phone on 0776 109 2704 or email to

What is the EU Settlement Scheme?

The EU Settlement Scheme has been introduced by the UK Home Office to ensure that EU, EEA or Swiss Citizens can easily apply for the right to continue living and working in the UK after 30th June 2021.

It is free to apply. The scheme is open and we can help you to apply now if you are eligible.

What is Citizens Advice Bournemouth Christchurch & Poole’s Role?

We are working in partnership with Citizens Advice in Dorset & Dorset Race Equality Council to assist in delivering the EU Settlement Scheme across Dorset.

Our role is to lead on the project and provide practical support to enable vulnerable client groups to apply for the scheme. Alongside CAiD and DREC, we will be meeting and engaging with local communities about the project and accepting referrals for assistance from our Caseworkers.

Our advice is free. Our aim is to make the application process as accessible as possible for all the clients we meet.

Making an application

You need to apply if:

  • You are an EU, EEA or Swiss Citizen
  • You are an EU, EEA or Swiss Citizen with a British Citizen family member
  • You’re not an EU, EEA or Swiss citizen but your family member is
  • You are a family member of an EU, EEA or Swiss Citizen who does not need to apply, e.g. they are an Irish Citizen
  • You were born in the UK but are not a British Citizen
  • You have a UK permanent residence document

You do not need to apply if:

  • You have Indefinite Leave to Enter the UK
  • Indefinite Leave to Remain in the UK
  • British or Irish Citizenship, including Dual Citizenship

What will happen after you apply:

Currently, your rights will remain the same until 31 December 2020. If you apply to the scheme successfully, you’ll be able to continue living and working in the UK after June 2021. You will be given either SETTLED status or PRE-SETTLED status. You will be awarded the status dependant on how long you have been living in the UK. Your rights will be different dependant on your status.

  • With SETTLED status, you will have been living in the UK for a continuous period of 5 years, for at least 6 months of each year. (There are some exceptions to this which we can explore with clients). You will be able to stay in the UK as long as you like and can apply for British Citizenship if you are eligible.
  • With PRE-SETTLED status, you will have been living in the UK for anything less than 5 years.

With both Settled & Pre-Settled Status you will be able to

  • Stay in the UK for more than 3 months
  • Work or Study
  • Use the NHS
  • Claim the state pension
  • Rent a home

With Pre-Settled status only, you will lose the right to claim some means tested benefits such as Universal Credit. You will also be unable to get help with housing from the local council.

You can apply to the scheme online or using a smartphone. You will need:

  • Proof of your identity (a valid passport or biometric national identity/residence card)
  • Proof of residence in the UK (unless you have a valid permanent residence document. Usually your National Insurance number will suffice; if you do not have a NI number, alternative proof can be accepted)
  • To declare any Criminal Convictions

You can apply online at using any computer or an android smartphone. Alternatively, a paper form can be supplied in certain circumstances.

How can we support you?

Trained caseworkers can help support you with your application if you are unsure of how to apply. The type of support we provide includes:

  • Understanding your circumstances and helping you or your family member decide when and how to apply to the scheme
  • Providing contact and support throughout the application process using our smartphones and computers
  • Helping advise on documentation you may need to provide
  • If your circumstances are complex, we can refer your case to specialist Advisors with whom we have existing arrangements
  • Support with appeals or problem solving
  • Helping you get in touch with our colleagues at Citizens Advice who can provide support with any other problems that may arise, such as benefits, housing, etc.

We will offer as much support as possible to make the application process accessible for all.

How to get in touch with us

There are many ways to contact our team if you need help.

  • You can be referred through our engagement team at DREC or CAiD
  • You can call our Adviceline on 0800 144 8848 where you will first of all speak with a local Advisor who can refer you on to us
  • You can also contact us at our email address,

Information Resources and Awareness

Dorset Race Equality Council (Race and Religion):
Promotes racial equality and tackles racial discrimination
Call: 01202 392 954
Citizens Advice in Dorset:
A consortium of 9 Citizens Advice covering the county of Dorset. Working to develop services across the area. Visit: Home Office website giving more detail on staying in the UK after Brexit and the application process for the EU settlement scheme.
How to use the EU Exit: ID Document Check app