Office Closed 21st January

January 20th, 2020|news|

Our office will be closed for a staff training day on the 21st January. If you have an issue, please take a look at the Citizens Advice main website where there is a whole host of information: Our AdviceLine and offices will reopen on Wednesday. Thank you for your patience.

Night Time Economy to Raise Awareness Around Hate Crime Support

January 9th, 2020|news|

Citizens Advice Bournemouth Christchurch and Poole (BCP) have been funded by the Dorset Police Crime Commissioners Office to work with Night Time Economy – Black, Asian, and minority ethnic (BAME) staff to raise awareness around hate crime and how they can get support from services. Recent statistics have shown that takeaway workers, taxi drivers, security and [...]

Subscription Trap Scams

January 8th, 2020|news|

Subscription traps take place when you sign up online or on the phone for free or low-cost trials of products, only to find that you have been unwittingly locked into costly repeat payments. Typically, these products are slimming pills, health foods, pharmaceuticals and anti-ageing products but, increasingly, attractive consumer durable products such as the latest mobile [...]

Councils Receive 50p From Every £1 Clients Pay to Bailiffs Recovering Council Tax Arrears

December 11th, 2019|news|

Council tax debt is common — Across England 2.2 million households are behind on their payments. It is the most common debt problem Citizens Advice helps people with, impacting 86,000 clients in England last year. Earlier this year Citizens Advice submitted a Freedom of Information Act to gather 5 year’s worth of data from councils in [...]

Closure Notice

December 11th, 2019|news|

Poole Foodbank at Longfleet United Reformed Church will be closed on Thursday 12th December, as the building will be used for the purposes of the general election.

Warmer Homes, Lower Bills

December 4th, 2019|news|

Healthy Homes Dorset helps people live in warmer, healthier homes with lower heating bills. Everyone can get free, impartial advice on how to keep your home warmer for less. They can find out if there are any heating or insulation grants you might be entitled to and make sure you’re on the best energy tariff. help, if [...]

Thousands of Customers Report Being Ripped Off on Online Marketplaces

December 3rd, 2019|news|

More than 13,000 problems with purchases in England and Wales on online marketplaces were reported to the Citizens Advice consumer service last year. Online marketplaces - websites where traders and private individuals list and sell products - are becoming increasingly popular for people trying to find the best deal. As customers turn to online marketplaces in [...]

Know Your Online Marketplace Rights

December 3rd, 2019|news|

With Christmas around the corner make sure you know your rights when buying from individuals online Online marketplaces – websites where traders and private individuals list and sell products - can be a great place to find a bargain. With Christmas just a month away, many people will be using them to buy a wide range [...]