Thousands of Customers Report Being Ripped Off on Online Marketplaces

December 3rd, 2019|news|

More than 13,000 problems with purchases in England and Wales on online marketplaces were reported to the Citizens Advice consumer service last year. Online marketplaces - websites where traders and private individuals list and sell products - are becoming increasingly popular for people trying to find the best deal. As customers turn to online marketplaces in [...]

Know Your Online Marketplace Rights

December 3rd, 2019|news|

With Christmas around the corner make sure you know your rights when buying from individuals online Online marketplaces – websites where traders and private individuals list and sell products - can be a great place to find a bargain. With Christmas just a month away, many people will be using them to buy a wide range [...]

Council Tax Debt Collection

December 3rd, 2019|news|

Families across Britain are at breaking point after being plunged into increasing levels of debt because of unfair and old regulations that have seen councils using bailiffs to collect owed money. 10 years on from the financial crisis, households across the UK are only just recovering. This means that household budgets are still stretched. This increases [...]

Charity Film Awards 2020

November 13th, 2019|news|

Citizens Advice Bournemouth, Christchurch and Poole is in the running for a national award in recognition of an inspiring film designed to recruit more supporters. Supporters of Citizens Advice Bournemouth, Christchurch and Poole, have been urged to support the organisation and vote for the film at the Charity Film Awards website here: The Charity Film [...]

Top Tips For Safe And Savvy Consumers On Black Friday

November 12th, 2019|news|

In the last year, Citizens Advice consumer service has dealt with almost half a million consumer-related issues like faulty washing machines, undelivered parcels and fake designer goods. Over 50,000 of these were during November 2018, by far the busiest month for the consumer service. Black Friday and Cyber Monday mark the busiest shopping weekend of the [...]

Service Closure 11th December

November 11th, 2019|news|

All of our telephone and face-to-face services will be closed for a general meeting from 1pm on the 11th December 2019. Apologies for any inconvenience. We will reopen at usual time on the 12th December. You can visit the main Citizens Advice website at

Car Boot Sale – Coming Soon!

September 11th, 2019|news|

Citizens Advice Bournemouth Christchurch & Poole will be doing a Car Boot Sale from 9am on Sunday 22nd September. We will be at Canford Park Avenue, Magna Road, Wimborne, BH21 3AP. Don't forget to bring along your family and friends! Our fabulous staff and volunteers have donated a bundle of great items including DVDs, clothes, shoes, [...]

Training Services 2019

August 28th, 2019|news|

We have introduced a number of courses which include: DebtEquality & DiversityHate CrimeHealth & Safety Our courses cover a number of subjects tailored for all workers who provide information and advice to their clients. All of our courses have been designed by subject matter experts and are delivered by an experienced team of trainers. Each training [...]